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The installation market is robust, Bateman said, adding that “companies with really good reputations and great stories to tell like Defenders can really benefit from all the mass advertising done by some of the new entrants—DIY and traditional. … It raises the awareness of the entire security and home automation industry. ”Boyce said he has four fundamental reasons for believing Defenders will continue to grow no matter the competitive landscape. Number one is that the company is hyper focused on its employees. “Businesses don’t grow; people do,” he said. “We are focused on self improvement. That is the single biggest reason we outgrow the companies we compete with. ”Boyce, a former executive with publicly traded Convergys Corp. and Procter and Gamble, said of Defenders: “I’ve never been anywhere where the commitment to grow talent personally and professionally has been so high. It’s real and tangible. ”To celebrate its 20th anniversary, the company rolled out generous employee perks: It is awarding $20,000 each month this year to one employee who exemplifies the company’s passion or core values.

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In June 2008, my wife and I were greeted by a salesman, Trevor Moses Agent Reg: 32921 who worked for an home security company. Unfortunately we were mislead by his sales tactics and signed an agreement to have APX ALARM Currently VIVINT to secure our home. My wife mentioned that I am serving in the military and that we may leave for another AF assignment before our contract expires in 2013. Moses simply stated that all we have to do is call Vivint to cancel our home security services due to my Air Force obligations and that it would not be a problem. Just this past August 3+ yrs later, I was notified of a new assignment, in a different state. My wife made a call to Vivint to request assistance in terminating our home security due to my permanent change of station PCS.